Frequently Asked Questions

What is a Virtual Desktop


A virtual desktop is a PC “in the cloud”. This provides many advantages to you and to your company, including lower costs, greater control and security, combined with the flexibility for you to use any device.

In a traditional desktop, the user has a screen, a keyboard, and a mouse, as well as the computer or PC itself. (In a laptop these are combined into one box). You use these to access the company’s applications and data. These might include an ERP, procurement software, accounting packages, or other operations software. The applications and data are located on computers running securely in a remote Data Centre.

The screen, keyboard and mouse connect to the PC which then connects to the data centre to give you access to the company applications and data.

For a virtual desktop, the PC effectively moves into the Data Centre, where it is called a virtual PC or a virtual desktop.

You can still use the screen, keyboard and mouse to access your virtual desktop and so access the company applications and data just as before.

Traditional PC

The user has a desktop PC which accesses the data centre

A PC outside the data centre

Virtual Desktop

The user keeps screen, keyboard and mouse to access a “PC” in the data centre

A PC inside the data centre

Any Device Access

The user can access their “PC” from any device such as smartphones and tablets

Devices accessing PC inside the data centre

Ask Our Virtual Desktop Specialists


Molten Technologies are an independent virtual desktop specialist. Leverage our experience to demystify the complex world of workspace and VDI technologies. We will help you deliver the benefits you seek.

From business case to technical implementation, we can help and take as much responsibility as you need. We can also QA your approach to give confidence.

How can you be independent when you provide a VMware service?

We can advise or practically help you deliver any VDI technology. We are not tied to any particular provider.

For our Managed Desktop service, we have reviewed the market with care and chosen an architecture based upon the best technologies. Whilst we believe these are the best tools right now - they do change over time. We have chosen these tools because we believe them to be secure, scalable and cost effective. This meets the needs of our clients and us as a provider.

Where this is not the right answer for our clients - we help them to build their own VDI capability - having done this using Citrix, Microsoft, Quest and VMware toolsets. We can only truly know the right solution having carefully understood our clients requirements and comparing them to the tools available at that time. How to make a business case for Virtual Desktops add up - Molten Technologies

Frequently Asked Questions

What is a Virtual Desktop


A virtual desktop is a PC “in the cloud”. This provides many advantages to you and to your company, including lower costs, greater control and security, combined with the flexibility for you to use any device.

In a traditional desktop, the user has a screen, a keyboard, and a mouse, as well as the computer or PC itself. (In a laptop these are combined into one box). You use these to access the company’s applications and data. These might include an ERP, procurement software, accounting packages, or other operations software. The applications and data are located on computers running securely in a remote Data Centre.

The screen, keyboard and mouse connect to the PC which then connects to the data centre to give you access to the company applications and data.

For a virtual desktop, the PC effectively moves into the Data Centre, where it is called a virtual PC or a virtual desktop.

You can still use the screen, keyboard and mouse to access your virtual desktop and so access the company applications and data just as before.

Traditional PC

The user has a desktop PC which accesses the data centre

A PC outside the data centre

Virtual Desktop

The user keeps screen, keyboard and mouse to access a “PC” in the data centre

A PC inside the data centre

Any Device Access

The user can access their “PC” from any device such as smartphones and tablets

Devices accessing PC inside the data centre

Ask Our Virtual Desktop Specialists


Molten Technologies are an independent virtual desktop specialist. Leverage our experience to demystify the complex world of workspace and VDI technologies. We will help you deliver the benefits you seek.

From business case to technical implementation, we can help and take as much responsibility as you need. We can also QA your approach to give confidence.

How can you be independent when you provide a VMware service?

We can advise or practically help you deliver any VDI technology. We are not tied to any particular provider.

For our Managed Desktop service, we have reviewed the market with care and chosen an architecture based upon the best technologies. Whilst we believe these are the best tools right now - they do change over time. We have chosen these tools because we believe them to be secure, scalable and cost effective. This meets the needs of our clients and us as a provider.

Where this is not the right answer for our clients - we help them to build their own VDI capability - having done this using Citrix, Microsoft, Quest and VMware toolsets. We can only truly know the right solution having carefully understood our clients requirements and comparing them to the tools available at that time.

I am struggling to make my VDI business case work, can you help?

Absolutely, here are common questions that we see. We can help you understand and solve these challenges:-

- Are you paying too much for VDI?

- Is Microsoft licensing costing you more in the virtual world?

- Can you quantify the returns?

- Are your able to realise your business benefits?


VDI project in the red?

We can QA your project with a unique mix of technical capabilities, project/programme management and change management experience.

We have seen many projects that have struggled to stay in budget, on time and to scale beyond the pilot. We can help you learn from the pitfalls without having to experience them first hand.

My in-house team/service provider can deliver VDI. Why do I need you?

VDI is a relatively easy technology to pilot at small scale and extremely complex to deliver a robust, performant, cost-effective, scalable solution. The skills to get this right are rare in the market right now and we have a concentration of them.

We have seen a large number of sub-optimal deployments and deployments that have failed due to cost-escalation and performance issues. A number of these failures have involved large, trusted third parties.

Molten Technologies is a business VDI specialist. We can help you avoid the pitfalls of VDI without you having to experience them first-hand.


Resourcing a VDI implementation?

Whether or not you are implementing a Molten Technologies service, we have experienced technology, project/programme management and change management practitioners that can deliver success for you. These are complex projects and stand a substantially better chance of success if resourced with specialists.

What use cases make the most sense for VDI?

The common areas that we see companies start their VDI journey are for usually - third party, temporary and external user access, or enabling mobile workers.

We are seen as a replacement solution for incumbent in-house remote desktop systems which are seen as burdensome, inefficient or no longer cost-effective.

Once the true benefits of VDI shine, if it often that VDI is expanded to cover all office bound staff to enable BYOD/CYOD and hot desking. As the technology continues to evolve we believe we're yet to see all the options.

Considering starting a VDI project?

We can help you get going with a business case or a desktop strategy. Both of which are critical to shaping your understanding of who will use what solutions to access the apps and data they need to be effective, and why those solutions represent an improvement for your business over what they do today.

The benefits case for VDI is a hotly debated topic and many organisations struggle to make the numbers add-up. Our experience is growing every day and we are uniquely positioned to look across technical solutions and industry groups to help you draw the best possible answers from what is out there.

IT outsourced to a large vendor?

We can help you assess whether their proposal makes technical and financial sense for you and what the alternatives might be. Because we are independent, we can look across all the possible technical and commercial models available to show you the best the market-place has to offer.

Yes, we also offer our own service. But if you want set that aside and use us purely as an advisor - we are happy to give you the benefit of our experience and expertise.

Everything you need to know about our Managed Desktops


Not all solutions are created equal. Here are the key features that will ensure you can meet all demands.

Take advantage of the best capabilities in our Managed Desktops.

See Molten Technologies
Architecture Overview

Comprehensive Local Device Support

PCoIP® technology enables comprehensive encapsulation to ensure your local devices can be connected to your virtual desktop in the Data Centre.

This means we support smart cards, printers, USB sticks, microphones, web cameras, smartphones, iPhones and iPads.

Universal Access

The client agent is available on all common platforms, Windows, Linux and Mac as well as mobile OSs such as Android, Blackberry, iOS and Windows Mobile.

You can even access your new desktop without an agent using HTML5 browser or a Windows PC.

High-quality Audio and Video

PCoIP® encapsulates high quality audio and video, allowing you to stream high definition content. We can use GPU acceleration to enable high end graphical apps and ensure all your users are covered.

Easy Administration

Pick a desktop image, choose how many desktops, and assign to users.

We maintain everything else.

Reliable and Performant

We use a hyper-converged solution running over 10Gig networking. This is optimised for VDI and backed by flash to ensure your desktops are always there.

Our distributed grid architecture is resilient. This ensures you’ll always be up and running.

Transforming Desktop
Virtualisation Whitepaper

For more information on avoiding storage contention to deliver an A+ user experience, check out Atlantis Computing Whitepaper Transforming Desktop Virtualisation.

Secure Access

Your users have access to their apps when and from which devices you choose. We support secure protocols, sign-on through smart-cards and two factor authentication.

Our VDI platform is engineered to be operated by a provider and used by a tenant. We have access to only the underlying infrastructure, while you retain control to your apps and data.

PCoIP® is a registered trademark of Teradici® Corporation in the United States and/or other countries.


50 Liverpool Street
London, EC2M 7PY
P: +44 (0)203 713 7379